Prack Pilates is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Australian Privacy Principles (APPs).

Information We Collect

We may collect personal information including:

• Your name, email address, phone number

• Booking and payment details

• Health or injury information relevant to your Pilates sessions

• Website enquiries and communication records

How We Use Your Information

We use your information to:

• Manage bookings, classes, and memberships

• Provide safe, personalised Pilates services

• Communicate with you about sessions, updates, or offers

• Process payments and administer accounts

• Improve our services and website experience

Health Information

Any health-related information you provide is collected solely to ensure your safety and to tailor sessions appropriately. This information is treated as sensitive and handled with strict confidentiality.

Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Information is stored securely using trusted booking and payment systems.

Sharing Information

We do not sell or rent your personal information. Your data may only be shared with trusted third-party service providers (such as booking or payment platforms) where necessary to deliver our services.

Access & Updates

You may request access to, or correction of, your personal information at any time by contacting us.

Cookies & Website Data

Our website may use cookies or analytics tools to improve functionality and understand how visitors use our site. This information does not personally identify you.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Email: hello@prackpilates.com